Terms and Conditions

Last updated: 15 October 2026

See also our Refund and Returns Policy and Privacy Policy.

1. About us

These terms apply to every order you place on ecbeautylab.com. Please read them before you buy, and save or print a copy for your records.

1.1. ECBeautyLab is a trading name of Eliz Chausheva, a sole trader based in England.

1.2. Our business address is 56 Moorhouse Close, Wellington, Telford, TF1 2BF.

1.3. You can contact us by email at office@ecbeautylab.com or by phone on +44 7475 750 007.

1.4. In these terms, “we”, “us” and “our” mean ECBeautyLab, and “you” means the person placing the order.

2. Using these terms

2.1. Who can order. You must be at least 18 to place an order. Please make sure the details you give us are accurate and complete.

2.2. Consumers. Our products are sold for personal use. These terms are written for consumers and nothing in them affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

2.3. Changes to these terms. We may update these terms from time to time. The version on our website when you place your order is the one that applies to that order.

2.4. Our content. All text, photographs, product names, logos and other content on our website belong to us or are used with permission. You may not copy, reproduce or use them for commercial purposes without our written consent.

3. Our products and prices

3.1. Handcrafted products. Our products are made by hand in small batches using naturally derived ingredients. Colour, scent and texture can vary slightly between batches. This is normal and does not mean a product is faulty.

3.2. Ingredients and patch testing. Full ingredient lists are shown on each product page and label. Please check them for anything you are sensitive or allergic to. We recommend a patch test 24 hours before first use, and you should stop using a product if irritation occurs.

3.3. Product information. We take care to describe and photograph our products accurately. If we spot an error, we will correct it and, if it affects your order, contact you before dispatch.

3.4. Prices. All prices are in pounds sterling (GBP). We are not VAT registered, so no VAT is charged. Delivery charges are shown at checkout before you pay.

3.5. Pricing errors. If a product is clearly listed at the wrong price, we will let you know and you can choose to go ahead at the correct price or cancel for a full refund.

3.6. Availability. Products are subject to availability. We may discontinue a product at any time, but this will not affect orders we have already accepted.

3.7. Discount codes and gift cards. Discount codes cannot be exchanged for cash, cannot be combined unless we say so, and must be used before any expiry date shown. Gift cards are valid for 12 months from purchase and cannot be exchanged for cash. If you return an item bought with a discount, we will refund the amount you actually paid.

4. Orders and payment

4.1. Placing an order. When you place an order, we will email you to confirm we have received it. A contract between us is formed when we email to confirm your order has been dispatched.

4.2. If we cannot accept your order. We may decline an order if a product is out of stock, if there is a clear pricing or description error, or if we cannot verify your payment. If this happens, we will tell you and refund anything you have paid in full.

4.3. Payment. We accept major debit and credit cards and the other methods shown at checkout. Payments are processed securely by our payment providers and we do not store your full card details.

4.4. If we need to cancel after accepting your order. We will only do this for a reason outside our reasonable control, such as a product becoming unavailable. We will contact you as soon as possible and refund you in full.

5. Delivery

5.1. Where we deliver. We currently deliver to the UK only.

5.2. Dispatch and delivery times. We aim to dispatch orders within 1 to 3 working days. Estimated delivery times are shown at checkout. Unless we agree otherwise, we will deliver within 30 days of accepting your order.

5.3. Delays. If something outside our control delays your order, we will let you know. If the delay is significant, you can cancel and receive a full refund for anything not yet delivered.

5.4. Responsibility for your order. Your order is our responsibility until it is delivered to you or to someone you have nominated to receive it. If your parcel is lost or arrives damaged, please let us know as soon as possible and we will arrange a replacement or refund.

6. Your right to change your mind

6.1. 14 day cancellation period. You can cancel your order for any reason within 14 days of the day you receive it. To do this, email office@ecbeautylab.com with your name, order number and the items you are returning, or use the cancellation form at the end of these terms.

6.2. Returning items. Please send the items back within 14 days of telling us you are cancelling. Unless the item is faulty or not as described, you pay the cost of returning it.

6.3. Your refund. We will refund the price you paid and the standard delivery charge within 14 days of receiving the items back, or of you showing proof you have sent them, whichever is sooner. Refunds go back to your original payment method. We do not offer exchanges or store credit.

6.4. Sealed products. Every product is sent with a seal across its opening. For health and hygiene reasons, you cannot cancel for a product once its seal has been broken. If you might want to return something, please keep the seal intact. This does not affect your rights if a product is faulty.

6.5. Other used items. If an item without a broken seal comes back used or damaged beyond what is needed to check it, we may reduce your refund to reflect its loss in value, up to the full price.

6.6. Checking items. You can check items as you would in a shop, for example looking at the packaging and reading the label, without affecting your refund.

7. Faulty products

7.1. Your legal rights. By law, our products must be as described, fit for purpose and of satisfactory quality. Nothing in these terms affects these rights.

7.2. What to do. If a product arrives faulty or damaged, please email office@ecbeautylab.com with your order number and a photo. Within 30 days of delivery you are entitled to a full refund. After that, we will first offer a repair or replacement. If that is not possible, or does not fix the problem, you can ask for a price reduction or a refund. Any refund after the first six months may be reduced to reflect the use you have had from the product.

7.3. Return costs. Where a product is faulty, we will cover the reasonable cost of returning it to us.

For more information about your rights, contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.

8. Our responsibility to you

8.1. What we are responsible for. If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that was a foreseeable result of that.

8.2. What we do not exclude. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for breach of your legal rights as a consumer, or for defective products under the Consumer Protection Act 1987.

8.3. Using our products. Please follow the directions and warnings on each product. We are not responsible for reactions caused by using a product other than as directed, or after a patch test has shown sensitivity.

8.4. Business losses. Our products are for personal use. We are not responsible for loss of profit, business or income.

9. Privacy, complaints and the law

9.1. Your personal information. We only use your information to process your order and as described in our Privacy Policy.

9.2. Complaints. If you are unhappy with anything, please email office@ecbeautylab.com. We aim to reply within 5 working days and will do our best to put things right.

9.3. Governing law. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

9.4. Other terms. If a court finds part of these terms invalid, the rest will still apply. If we delay enforcing any part of these terms, we can still enforce it later.

10. Contact us

ECBeautyLab
Eliz Chausheva
56 Moorhouse Close, Wellington, Telford, TF1 2BF
Email: office@ecbeautylab.com
Phone: +44 7475 750 007

11. Cancellation form

Complete and return this form only if you wish to cancel your order.

To: ECBeautyLab, 56 Moorhouse Close, Wellington, Telford, TF1 2BF, office@ecbeautylab.com

I hereby give notice that I cancel my contract for the following goods:

Ordered on / received on:
Order number:
Your name:
Your address:
Signature (only if sent on paper):
Date: