At ECBeautyLab, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website and use our services.

1. Information We Collect

1.1. Personal Information: When you create an account, place an order, or interact with our website, we may collect personal information such as your name, email address, mailing address, phone number, payment information, and other details necessary to process your order.

1.2. Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, device information, and browsing behaviour. This information helps us improve our website and provide a better user experience.

1.3. Cookies: Our website uses cookies to enhance your experience, analyse site traffic, and personalize content. Cookies are small data files stored on your device that allow us to recognize your browser and remember certain information. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1. Processing Orders: We use your personal information to process and fulfil your orders, including sending you order confirmations, shipping updates, and invoices.

2.2. Customer Service: Your information helps us respond to your customer service requests and support needs more effectively.

2.3. Marketing Communications: With your consent, we may use your contact information to send you promotional emails, newsletters, and special offers. You can opt-out of these communications at any time by following the unsubscribe link in the email.

2.4. Improving Our Services: We analyse the information we collect to improve our website, products, and services, and to customize your experience with us.

2.5. Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

3.1. Data Security: We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption technologies and secure servers to protect your data during transmission and storage.

3.2. Payment Security: All payment transactions are processed through secure payment gateways and are not stored or processed on our servers.

3.3. Limited Access: Access to your personal information is limited to authorized personnel who need it to perform their job functions.

4. Sharing Your Information

4.1. Third-Party Service Providers: We may share your information with third-party service providers who assist us with payment processing, order fulfilment, shipping, and other business operations. These service providers are required to protect your information and use it only for the purposes for which it was provided.

4.2. Legal Obligations: We may disclose your information if required by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.

4.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owners.

4.4. Consent: We will not share your personal information with third parties for marketing purposes without your explicit consent.

5. Your Rights

5.1. Access and Correction: You have the right to access the personal information we hold about you and request corrections to any inaccuracies. You can update your account information by logging into your account on our website.

5.2. Data Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations that may require us to retain it.

5.3. Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

6. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

7. Changes to This Privacy Policy

ECBeautyLab reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ECBeautyLab

Email: office@ecbeautylab.com

Phone: +44 7475 750 007